Refund Policy

Introduction
This Refund Policy outlines the terms under which refunds may be issued for services provided by NETROVIA LTD (“Company”, “we”, “our”, or “us”). By purchasing our services through https://rovianet.com/, you agree to this policy.

Nature of Services
We provide digital and creative services including, but not limited to, brand identity design, web design, motion graphics, 3D visuals, and related digital work. Due to the customized and digital nature of our services, all work is created specifically for each client.

No Refund After Work Has Started
Once a project has been started, assigned, or any initial concept has been delivered, refunds are not available. This includes situations where:

• Initial drafts or concepts have been shared
• Work has begun based on your requirements
• Revisions or modifications have been made

Refund Eligibility (Before Work Begins)
You may request a full refund only if:

• Your order is canceled before any work has started
• No concepts, drafts, or deliverables have been provided

Revisions Instead of Refunds
We are committed to client satisfaction and offer revisions based on the selected plan. If you are not satisfied with the initial result, we encourage you to use the included revision rounds to refine the outcome.

Project Delays
Refunds will not be issued due to delays caused by:

• Lack of response or feedback from the client
• Incomplete or unclear project requirements
• External factors beyond our control

If delays are caused solely by us and significantly impact delivery, we may offer partial compensation at our discretion.

Custom and Premium Work
For custom packages, premium services, or large-scale projects, payments are non-refundable once the project has commenced.

Chargebacks and Disputes
Initiating a chargeback without contacting us first is a violation of this policy. We encourage you to reach out to resolve any issue before taking such action. We reserve the right to dispute unjustified chargebacks.

Duplicate Payments
If you are accidentally charged more than once for the same service, we will issue a full refund for the duplicate transaction.

How to Request a Refund
To request a refund, please contact us with your order details:

Email: contact@rovianet.com

We aim to review all requests within a reasonable timeframe.

Changes to This Policy
We may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information
NETROVIA LTD
Office 18467, 182–184 High Street North
East Ham, London, E6 2JA
United Kingdom

Email: contact@rovianet.com